City Link

New CSR System How To Instructions and Video

How to log in to One View console

How to change SR status

One View Console Training Video


On the Line For You!

CityLink centralizes access to city information and services through one, easy-to-remember, easy-to-use telephone number. Dial 311 to speak with a professional customer service representative who will answer your questions, provide information, or dispatch a service request for work to be completed.

Citizens may still contact CityLink for non-911 emergencies such as water main breaks, downed trees in the roadway and traffic lights that are out after normal business hours and the call will be forwarded to the appropriate on-call personnel.