Pay Water Bill

For questions or comments about your water, sewer or stormwater bill, call 311 or 336-727-8000, or email CityLink.

  1. Online
  2. Auto Pay
  3. Mail
  4. Phone
  5. In person

Pay Online

You can make a one-time payment using a credit card (Visa, Mastercard, Discover) or electronic check.

  • Get these numbers from your bill:

    • 7-digit account number
    • 4-digit PIN (last 4 digits of your customer number)
  • Pay Water/Sewer/Stormwater Bill Online Now

    • You may also use the link above for DEPOSIT payments to start service

Late Payments

If bill payment is not received by the due date, a 10% late charge is added to the amount due and a termination notice will be sent within seven days.You are given at least fourteen days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. Please note that the $20 late fee is added, whether your water is physically terminated or not.


A deposit may be required if your service has been terminated for non-payment. For residential accounts, if your average bill is less than $50, the minimum deposit is $50. All other deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 1.5 = $86.85. All past due balances must be paid before service is restored. Any deposits will be due in full with your next bill.