Pay Water Bill

For questions or comments about your water, sewer or stormwater bill, call City Link 311 or 336-727-8000, or email CityLink.

Past-Due Utility Bills:

October 30, 2020 deadline to make payment arrangements
Customers may be eligible for the new NC HOPE grant program. Information and an application are available at call 2-1-1. Ver en español Customers enrolled in a payment plan may still be eligible to have their past due amounts paid by the HOPE grant program.  

  • Effective October 1, WSFC Utilities resumed charging late fees and penalties on past-due bills
  • Customers unable to pay the total amount by the due date on their bill must call City Link 311 or 336-727-8000 by October 30 to make payment arrangements and avoid disconnection
  • If monthly installments and all new bills are paid on time, your account will not accrue late fees and your service will not be disconnected
  • In order to take advantage of interest-free plans with up to nine equal monthly payments, customers must enroll by October 30
  • Payment plans do not cover new monthly bills, charges, fees, etc. and all new bills are due and payable on or before the due date
  • Failure to accept a payment plan or pay the balance due by October 30 will result in late fees and may result in the termination of service
  • Prior to the March 31 inception of pandemic-related executive orders, and since their expiration on July 29, WSFC Utilities had voluntarily suspended water disconnections and also waived late fees totaling more than $1.6 million

To enroll by October 30, call City Link 311 or 336-727-8000 or visit Utilities Customer Service.
See the In Person tab below for location and hours.
Face coverings must be worn inside municipal buildings.
Standard late payment and deposit information is also below.

  1. Online
  2. Auto Pay
  3. Mail
  4. Phone
  5. In person

Pay Online

You can make a one-time payment using a credit card (Visa, Mastercard, Discover) or electronic check.

  • Get these numbers from your bill:

    • 7-digit account number
    • 4-digit PIN (last 4 digits of your customer number)
  • Pay Water/Sewer/Stormwater Bill Online Now

    • You may also use the link above for DEPOSIT payments to start service

Late Payments

If bill payment is not received by the due date, a 10% late charge is added to the amount due and a termination notice will be sent within seven days. You are given at least fourteen days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. Please note that the $20 late fee is added, whether your water is physically terminated or not.


A deposit may be required if your service has been terminated for non-payment. For residential accounts, if your average bill is less than $50, the minimum deposit is $50. All other deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 1.5 = $86.85. All past due balances must be paid before service is restored. Any deposits will be due in full with your next bill.