Employee Assistance Program (EAP)


Effective July 1, 2017, we will have a new EAP provider for you and your family members. The new provider will be REACH EAP. Some of you might recognize the company name, as they have provided EAP services for City employees as recently as two years ago.

Accessing Services

Beginning July 1, you will also have two options for accessing EAP services – you can choose to meet with your counselor in his/her office or on site at the Lowery Street facility in a confidential location that will be given to you by your counselor when he/she confirms your appointment.

Where you access the services is your choice. Just call 800-950-3434 to schedule an appointment. All services will be provided in a confidential manner. You can also visit the REACH website and login using the following information:

  • Username: winston-salem
  • Password: reacheap

Supervisory Referrals

Follow the directions on the supervisory referral form (PDF).

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