Best Practices

CivicPlus Content Best Practices

All web editors must insure the web content always meets web content best practices. See CivicPlus Content Best Practices manual.[pdf]

Top 10 Best Practices for Government Websites

The Web Content Managers Advisory Council has posted the Top 10 Best Practices for Government Websites:

  1. Meet all laws, requirements, policies, and other directives for public websites.
  2. Document your governance structure, including roles, relationships, responsibilities, rules, and review processes.
  3. Develop, document, and implement a strategic plan that both incorporates visionary changes and corrects problems with web content.
  4. Focus on top tasks.
  5. Create and manage content effectively and efficiently.
  6. Collaborate within your agency and across government to manage content and eliminate duplication.
  7. Follow usability best practices.
  8. Evaluate the effectiveness of your website.
  9. Make sure the public can find your content.
  10. Create opportunities for the public to interact with their government.

The Web Managers Advisory Council is an inter-agency group of government web managers from every cabinet-level federal agency and many independent agencies. It is sponsored by the Government Services Administration Office of Citizen Services and Communications and USA.gov.