Performance & Accountability

The Office of Performance and Accountability’s mission statement includes using data and evidence to manage operations and help make decisions. The Office oversees strategic planning and performance management strategies. The Office will also be responsible for enhancing community engagement strategies and open data reporting efforts. The Office also includes the City’s Internal Audit Division.

Strategic Planning

The City’s Strategic Plan provides direction for setting the highest priorities of City government. The Strategic Plan includes six focus areas:

  • Economic Vitality and Diversity
  • Healthy Environment
  • Livable Neighborhoods
  • Quality Transportation
  • Safe and Secure Communities
  • Service Excellence

Performance Management & Analytics

Through effective performance management strategies, the City seeks to use data to help manage operations and project performance. The Office is responsible for maintaining the City’s performance measurement database and using analytics techniques to identify areas for improvements.

Internal Audit

The Internal Audit Division is an autonomous assurance and consulting service designed to add value and improve the City of Winston Salem’s operations by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.