2020 Resident Survey

2020 Resident Satisfaction Survey

Surveys were mailed last November to randomly selected city residents. If you received a survey in the mail, please complete it by the deadline indicated and return it in the postage paid envelope. If you received a survey in the mail and wish to complete it online, use the web address in the instructions at the top of the first page of the survey.

If you did not receive a survey but want to participate voluntarily, click here. You also can fill out a printable survey form (PDF).

If you have questions or comments about the survey or how to participate, email the Resident Survey Team or call CityLink at 311 or 336-727-8000. 

Note: The survey takes about 10 minutes to complete. The survey must be completed in one sitting. You will not be able to save a partially competed survey and fill out the rest of it at a later date.

About the Survey

The 2020 resident survey is the final year of a 4-year contract with ETC Inc. to administer a statistically significant satisfaction and opinion survey to a randomly selected segment of Winston-Salem households, as well as an identical non-random survey open to any person interested.  Results for the random and non-random versions are reported separately to ensure the statistical validity of the randomized sample.  A statistically valid sample allows the City to make generalizations about the overall population.

The 2020 Random Resident Survey is currently in progress with anticipated results in February 2021.