COVID-19 (Coronavirus) Information

Information on city actions in response to Coronavirus Disease 2019 (COVID-19) will be posted on this page. Employees, visit

Latest News: July 30th 2021Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

 Mayor Allen Joines today ordered that masks, shields or other face coverings again be worn by anyone inside city government buildings, regardless of vaccination status, in keeping with the latest CDC guidance.

The order applies to City Hall, the Stuart Municipal Building, other enclosed city facilities and facilities that the city leases due to the spread. The order also applies to city-owned parking decks, the Clark Campbell Transportation Center and buses and other vehicles operated by the Winston-Salem Transit Authority.

 Joines’ order was issued as a seventh amendment to the State of Emergency declaration he signed March 13, 2020. It will take effect at 5:30 p.m. today. 

The mandate does not apply to open-air facilities owned by the city, including basketball and tennis courts, golf courses or picnic shelters. Masks are not required for pools and pool decks, but they are required in pool bathhouses.  “While a face covering will not be required for such open-air facilities,” the order states, “individuals are strongly encouraged to adhere to CDC’s six-foot social distancing recommendation.” 

The order lists eight situations that exempt citizens from wearing a mask, including religious beliefs and medical or behavioral conditions or disabilities. “Anyone who declines to wear a face covering… should not be required to produce documentation or other proof of a condition. However, the city may elect to provide access or service to said person through alternative means such as the telephone, email or other electronic means rather than in-person.” 

Joines had lifted the mask requirement on May 21 as the number of COVID-19 cases dropped with the rollout of the vaccines. The spread of the more-contagious Delta variant has reversed this decline, leading the CDC to reinstate its mask guidance.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. February 2021
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  12. March 2020

Governor Roy Cooper has rescinded the Modified Stay at Home Order as of 5 p.m. Friday, February 26. The indoor gathering limit increases from 10 to 25, while the outdoor gathering limit stays at 50. Bars, movie theaters, entertainment facilities and others can open indoors with up to 30 percent of total capacity or 250 people, whichever is smaller. Retailers, restaurants and gyms can operate at 50 percent capacity. The mask order remains in effect. Read more at

The Winston-Salem Police and Fire departments have been authorized to enforce Gov. Roy Cooper's emergency orders pertaining to mask and occupancy requirements. Education and voluntary compliance will be used first, and citations are a last resort. Cited violations will be considered a Class 2 misdemeanor punishable by up to 60 days in jail and a $1,000 fine. Read more details. Read full order (PDF).

Masks or face coverings are required inside enclosed city-owned or city-leased government buildings. This requirement also includes city-owned parking decks, the Clark Campbell Transportation Center and Winston-Salem Transit Authority buses. Masks are not required at open-air facilities, such as basketball and tennis courts, golf courses or picnic shelters.

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who would like contactless payments for utilities or other services should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Bryce A. Stuart Municipal Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

Citizens who want to pay in-person can visit the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. A face covering is required for building entry. Hours are 8 a.m. to 5 p.m. Monday through Friday. Visit the Revenue counter, or request assistance at Utilities Customer Service.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.


Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On-street parking enforcement resumed on October 5. Tickets are being issued for violations.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.


  • Charges for late fees resumed October 1. If you cannot pay by your due date, you must enroll in a payment plan. Monthly installments plus all new bills must be paid on time to avoid late fees and/or disconnection. Enroll by calling CityLink at 336-727-8000. You also can enroll in-person at the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. You must wear a face covering to enter the building.
  • Residents can call City Link to set up water service.
  • The 3RC EnviroStation is open with some restrictions.

Vegetation Management

Mowing and landscaping are suspended until further notice.


WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.