Landlord/Tenant Mediation Programs

The Human Relations Department offers free mediation to landlords or tenants to help resolve disputes.  For more information please check out the following brochures.

FAQ

Landlord/Tenant Brochure (English)

Landlord/Tenant Brochure (Spanish)

Alternative Residential Mediation (ARM)

The Human Relations Alternative Residential Mediation program provides a simple mechanism to settle disputes that arise under the North Carolina Residential Agreement Act.  Under an agreement with Forsyth County Chief District Court Judge, William Reingold (in 2005) of Forsyth County District Court, the court will refer landlord/tenant cases to Human Relations that it believes are ripe for mediation.

Learn more about our general mediation program.  Learn more here.

Alternative Residential Mediation Flyer (English)

Alternative Residential Mediation (ARM) Flyer (Spanish)

Eviction Diversion Mediation (EDM)

The Human Relations Eviction Diversion Mediation program is a specialization, created at the request of Forsyth County Chief District Court Judge, Lisa Menefee.  The purpose is to divert evictions based on nonpayment of rent due to effects of COVID-19.  Our community partners are Legal Aid-Winston-Salem Office, Wake Forest School of Law, and The City of Winston-Salem City Attorney's Office.

Learn more here.