Retiree Center

Dear Retiree,City Hall

On behalf of the City of Winston-Salem, thank you for your years of dedicated service! You can find important retiree information here to keep you up-to-date with your retirement benefits. Please feel free to call our office if you need additional information. We are always here to help!

Human Resources Department

How to Access BCBS Digital ID Card

At the start of a new plan year, it’s especially important for you to present your new health insurance ID card each time you see a provider or fill a prescription. This ensures your claims process just as they should, according to your plan benefits.

With the United States Postal Service experiencing an unprecedented volume due to the pandemic and the holidays, we want to make sure you have access to your policy information, should your ID cards be delayed.

Fortunately, if you don’t have your ID card in-hand, you can view it online in the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member portal, Blue Connect.

  • Members already registered in Blue Connect: Members can log into Blue Connect to view their new 2021 ID card and plan information.
  • Members not registered in Blue Connect: If members don’t yet have a Blue Connect account, they do NOT need an active ID card in hand to register for Blue Connect. Existing members can register using their 2020 subscriber ID. New members who have not yet received a Blue Cross NC ID card can use an alternate registration process to register (shown in the Registration Guide flyer [PDF]). 

As a reminder, Blue Connect can help you with more than just a copy of your digital ID card – you can use it to track your claims and deductibles, search for providers, and so much more. 

We hope this helps give you peace of mind as we enter a new plan year together.

2021 Wellness Requirements Update (Updated 1-29-2021)

Retirees will be required to complete the following in order in order to receive the $50 monthly wellness discount for the 2022 Plan Year. 

  1. Wellbeing Assessment (Health Risk Assessment or HRA) – Complete by going to the Blue Cross Blue Shield of North Carolina (BCBSNC) website and log into your account. 
  • Click on Wellness at the top of the page
  • Click on Wellbeing Assessment from left panel 
  • Click on the Take the Wellbeing Assessment button
  • Answer the questions
  • Review and print your results for your records

2. Wellness Class – If you haven’t completed your wellness class and are looking for a class to take, you can log into your BCBSNC account at and participate in one of the online wellness activities. The online wellness activities that count for credit include: 

  • Healthy Living Conversations,
  • Monthly seminars, and
  • Virtual coaching programs.

(Note: Library articles and videos on the BCBSNC website do not count for wellness credit.)

3. Case Management/Condition Care Management - If contacted by a case manager or condition care coach, employees must participate to continue to be eligible for the wellness program. These programs help employees with chronic or serious medical conditions to better manage their health conditions, thereby promoting healthy outcomes. 

4. A physical/preventive care exams

5. Biometric screening (coming March 2021)

6. A tobacco cessation series if you test positive for cotinine.

Remember these requirements must still be met by September 30, 2021 to qualify for the $600 annual wellness discount in 2022.

For additional questions, contact Human Resources at 336-747-6807.    

2021 Biometric Screening

Date for biometric screening for 2021 have not been announced. Please check back in February for updated information.