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Utilities

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Posted on: January 13, 2022

Prevent Frozen Pipes!

Water Pipe Insulation

When temperatures drop, it’s time to protect your water pipes. Winston-Salem/Forsyth County Utilities encourages customers to consider how freezing water can damage home plumbing systems. Unprotected pipes can crack or break, resulting in floodi...

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Prevent Frozen Pipes! Utilities
Posted on: January 7, 2022

Click or Call - At Your Service!

Phone-Online City Link-square

Need help with WSFC Utilities services?

• Pay Bill or Billing Questions: cityofws.org/paywater    *DRIVE-THROUGH service is available at two locations & there's also a night deposit. See the In Person tab on the tabl...

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Pay your water-sewer-stormwater bill Utilities
Posted on: December 22, 2021

Can the Grease to Prevent Sewer Backups

Can the Grease

Winston-Salem/Forsyth County Utilities reminds you to Can the Grease. Everyone plays a part in preventing sewer overflows and backups in their home or business. Running hot water down the drain does not help. Fortunately, it’s as easy as pouring...

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Can the Grease Utilities
Posted on: December 23, 2020

Donate to those in need

Water faucet

Several area nonprofit agencies are generously providing financial assistance for Winston-Salem/Forsyth County Utilities customers with past-due water and sewer bills who have lost jobs due to the pandemic. 

If you’d like to contribute t...

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Water-Sewer Bill Assistance Utilities
Posted on: April 23, 2021

WSFC Utilities Ranks Tops in Nation for Water Quality

Thomas Water Plant  square

A recent study has ranked Winston-Salem’s drinking water as one of the best in the nation. 2021’s Best Cities for Water Quality ranked our water quality second overall among the 200 largest cities throughout the country based on seven ...

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Water Quality Report 2020 Utilities
Posted on: April 15, 2021

Drink Up! Our Local Tap Water Surpasses Federal Requirements

Drink Up - girl with water glass

For more than twenty years, drinking water in Forsyth County has met or surpassed all water quality standards established by the Environmental Protection Agency. That excellent record continues today with the Winston-Salem/Forsyth County Utilities 2020 Wa...

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Water Quality Reports Utilities
Posted on: April 5, 2021

River Otter Mural Wins National Championship

Sides Road Tank square

A river otter mural on a water tank in Winston-Salem has won the 2021 Knope National Championship, a March Madness-style competition for municipal water facilities hosted online by Engaging Local Government Leaders.

The Winston-Salem/Forsyth County Utiliti...

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Championship Round final vote count Utilities
Posted on: April 28, 2020

No Wipes in Pipes!

No Wipes in Pipes

Toilet paper shortages have exposed the growing problem of wipes clogging our sewer system. As people run out of toilet tissue they may turn to other products. Unfortunately, “flushable” wipes are falsely labeled and are part of multip...

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cityofws.org/NoWipes Utilities
Posted on: July 9, 2019

WSFC Utilities Strategic Plan

WSFCU Strategic Plan cover

On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out our online version to see our new vision, mission and values statements, plus our goals and the strat...

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Posted on: April 4, 2019

Archie Elledge Wastewater Treatment Plant - 2017 Award

Archie Elledge Wastewater Treatment Plant staff-2017 award

The Central Region of the N.C. Professional Wastewater Operators Committee selected the Archie Elledge Wastewater Treatment Plant in Winston Salem for its 2017 Operations & Maintenance Excellence Award.

The award is given annually to a wastewater treat...

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