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Utilities

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Posted on: September 29, 2020

Payment Plans for Past-Due Utility Bills

Salem Lake Dam aerial

Water and sewer customers who have fallen behind paying bills during the pandemic have a limited opportunity to enroll in payment plans in order to avoid late fees and other penalties on their bill. Effective October 1, Winston-Salem/Forsyth County Utilit...

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cityofws.org/paywater Utilities
Posted on: September 8, 2020

“No Wipes in Pipes” Wins Utility Award

No Wipes in Pipes

The No Wipes in Pipes public education campaign won second place in the 2020 E Source Utility Ad Awards Contest during a virtual event on Sept. 8. Winston-Salem/Forsyth County Utilities entered the “Best Safety and Emergency or Outage Communicat...

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Additional Info... Utilities
Posted on: January 23, 2020

Prevent Frozen Pipes

Water Pipe Insulation

When temperatures drop, it’s time to protect your water pipes. Winston-Salem/Forsyth County Utilities encourages customers to consider how freezing water can damage home plumbing systems. Unprotected pipes can crack or break, resulting in floodi...

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Additional Info... Utilities
Posted on: May 18, 2020

No Rate Increase Next Year

Piggy Bank

The Winston-Salem/Forsyth County Utility Commission will not raise water, sewer and solid waste rates in the 2020-2021 fiscal year budget, which begins July 1, 2020.

In an effort to ease customer concerns during the coronavirus pandemic, rates for WSFC Uti...

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Utilities
Posted on: April 16, 2020

Drink Up! Our Tap Water Surpasses Federal Requirements

Drink Up - girl with water glass

Our local drinking water surpasses all safe water quality standards established by the Environmental Protection Agency. The Winston-Salem/Forsyth County Utilities 2019 Water Quality Report is available at cityofws.org/waterquality2019 or cityofws.org/wqr2...

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Utilities
Posted on: April 28, 2020

No Wipes in Pipes!

No Wipes in Pipes

Toilet paper shortages have exposed the growing problem of wipes clogging our sewer system. As people run out of toilet tissue they may turn to other products. Unfortunately, “flushable” wipes are falsely labeled and are part of multip...

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cityofws.org/NoWipes Utilities
Posted on: May 8, 2020

Water Pipe Flushing Guidelines for Buildings Reopening for Business

Faucet

As businesses around the area begin to reopen, Winston-Salem/Forsyth County Utilities urges owners and tenants of temporarily or partially closed buildings to ensure water is safe and odor free before resumption of normal water use.

Water may become stagna...

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ESPRI Building Flushing Guidance Utilities
Posted on: February 21, 2020

Utilities Department Celebrates Engineers

GordonDively Eweek

City of Winston-Salem social media accounts have featured profiles of engineers in the utilities department as part of Engineers Week. Founded by the National Society of Professional Engineers in 1951, this year EWeek is February 16-22. It is “d...

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Utilities
Posted on: July 9, 2019

WSFC Utilities Strategic Plan

WSFCU Strategic Plan cover

On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out our online version to see our new vision, mission and values statements, plus our goals and the strat...

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Posted on: April 4, 2019

Archie Elledge Wastewater Treatment Plant - 2017 Award

Archie Elledge Wastewater Treatment Plant staff-2017 award

The Central Region of the N.C. Professional Wastewater Operators Committee selected the Archie Elledge Wastewater Treatment Plant in Winston Salem for its 2017 Operations & Maintenance Excellence Award.

The award is given annually to a wastewater treat...

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