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1. How were the projects selected?
2. Why pay for these projects with bonds?
3. What effect will this have on my taxes?
4. Why can’t we pay as we go?
5. Why do we have to vote on these bonds?
6. Why don’t the proposed bonds include any money for schools?
7. Why are we having another referendum so soon after our vote on library bonds in 2010?

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1. What day is trash collection?
2. Is there a separate City pick-up for recyclable items?
3. Where is the nearest recycling drop-off center?
4. Where is the landfill, and when is it open?
5. Does the City provide bulky item collection?
6. What is the holiday schedule observed by the City?
7. What are the office hours for the City departments?

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1. My trash was not collected. What do I do?
2. Who do I contact to report a burned out street light?
3. How can I dispose of large items, such as furniture?
4. What is the schedule for brush collection?
5. I want to pay my water bill via telephone (or I have a question about my account). Who do I contact?
6. Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday?
7. Where can I obtain a copy of a birth or death certificate?
8. My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify?
9. How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling?
10. Who do I notify regarding a malfunctioning traffic signal?

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1. Why did the City of Winston-Salem conduct this housing study?
2. How was the study conducted?
3. Is this study about a shortage of workforce housing?
4. Are there other groups of people that may have specific housing challenges that were addressed by the housing study?
5. Most housing is built by the private sector. How can the city do anything about the kind of housing that's built?
6. How will the city use the information from the study?
7. Who can I contact for additional information from the study?

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1. Does this agreement raise city taxes?
2. Does it anticipate subsidizing the baseball team with tax revenues?
3. Does it put any public money in the pockets of Mr. Prim or the other private investors in the project?
4. Does it permit those investors to make any profit from the project during any year, unless the city's obligations are paid first?
5. What does the city get in return for its $12.7 million investment?
6. What will be used to pay the principal and interest payments on the city loan?
7. What indications do we have that those revenues will be adequate to cover all obligations?
8. What other security will the city have to protect its interests?
9. What guarantees will the city have of timely completion of stadium construction, and responsible use of our loaned funds in that completion?
10. What ongoing monitoring will the city have of team finances after completion of the stadium?
11. At what point did the city turn over the $12 million to Mr. Prim? Please tell the public what happened and why there was an absence of standard lending practices?
12. Will there be traditional safe-guards for disbursing the money or does BDP simply get a $12.7 million check?
13. Why would foreclosure cost the city more than $12.7 million to complete the stadium?
14. Is the stadium being built on land that has not been bought, and who has title to the land?
15. Why would the city "give" $2 million to BDP? Is this legal? I know that it may or may not be a federal grant (still tax dollars)? What happens to the original project?
16. Has construction progressed too far to scale back the "upgrades"?
17. Is the amount owed for existing work $10 million or $475,000?
18. Why would the city purchase Phase II Land before the stadium proves itself?
19. What does Mr. Prim have in the project?
20. Will the city verify through legal documents that Mr. Filipowski's interests have been satisfied and he is clearly and completely out of the picture?
21. What is the impact to city taxpayers when Brookstown Development Partners (BDP) does not make the loan payments?
22. Please specify who the 'outside consultants' are and how they were funded; o these consultants have any connection to the developers?
23. When will the funding of this stadium cease?
24. Will the city be able to utilize the stadium as a multi-purpose arena and hold concerts or similar events there?
25. Why is there no legal contract between the city and the developer regarding these loans?
26. When will the stadium be ready?
27. What happens if the franchise relocates the baseball team outside the city or sell the team?
28. Why can’t Mr. Prim use funds from the $340 million sale of Blue Rhino to finish the ballpark?

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1. What was the original $12 million investment in the project used for?
2. Why were there not more safeguards in the original agreement?
3. Did the city receive any legal advice in drafting/reviewing the original agreement?
4. Where did the $12 million in city funds in the original agreement come from? Did it include taxpayer funds?
5. What has the city already agreed to fund in the Phase II mixed use commercial development adjacent to the stadium?
6. Why expand the scope of stadium in a tightening credit market?
7. Why didn’t the developer come forward sooner to inform the city of the increases in cost?
8. Why can’t the developer put more of his personal funds into the stadium?
9. Is Flip going to receive any of the city funds?
10. What are the specifics on the $1.3 million loan from the Millennium Fund?
11. Is the city helping small businesses and/or homeowners that are facing foreclosure in this economy?
12. Can the city be more transparent and disclose all documents?

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1. I have some old paint, paint thinner and motor oil to dispose of, where can I take it?
2. I have some building materials containing asbestos, where can I dispose of it?
3. Sewage is running across my neighbor's backyard and over into my yard, what should I do?
4. What protective actions should I take in the event of a tornado?
5. What type supplies should I keep on hand for emergency situations?
6. How do I find out if my house is located in a flood zone?
7. If public shelters are opened in Forsyth County for sever weather conditions, how do I find out where they are, when to go and what to take with me?
8. If I am deaf or have special medical needs, do I go to a regular public shelter?
9. What are the Superfund Amendment and Reauthorization Act (SARA) and North Carolina Right to Know reporting requirements for Forsyth County?
10. Who is required to report under the Superfund Amendment and Reauthorization Act (SARA)?
11. When is the deadline for submitting Tier Two Reports?

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1. Why is the Local Emergency Planning Committee (LEPC) needed?
2. How was Forsyth County's Local Emergency Planning Committee formed?

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1. Qué es La Dirección de Emergencia?
2. Como Deshago De Aceite Viejo Del MotóR Y Desperdicio DoméStico Peligroso?
3. Qué es la diferencia entre una Vigila de condiciones atmosféricos y un Aviso de condiciones atmosféricos?
4. Qué es un radio del tiempo con alerta de tono?
5. Donde puedo obtener información en Español sobre la preparación para un disastre, y otros asuntos de la seguridad?
6. Que es el Ciclo De Manejo De Emergencias?

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1. Does this plan still include the construction of two additional stop lights between Robinhood Road and Country Club Road?
2. Does the plan include traffic traveling south on Meadolark toward Country Club Road to make a U-turn to enter the school for drop off?
3. Has this information been provided to the effected neighborhoods
4. Is it still being anticipated that these improvements will take two years?
5. Are they still planning to make the 10 foot wide walking/bike path from north to south on the east side of Meadowlark?
6. In March 2018 funding was available to complete this project once approved, in talking with city planners in late summer the bids were too high, explain?

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1. How do I contact the North Carolina Real Estate Commission?
2. How do I find out who owns particular piece of property?
3. How do I find out about existing programs which help people who want to be homeowners?

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1. Where can I find information about contract opportunities with the City of Winston-Salem?
2. What is the difference between a bid and a proposal?
3. Do I have to register with the Purchasing Department in order to bid?
4. Is there a way for the site to notify me when changes are made or new bids are submitted?
5. Where can I locate bid documents for purchasing opportunities?
6. How many days do I have to return a contract if awarded a project?
7. Am I required to attend pre-bid meetings for a project?
8. Where can I find information on upcoming bids for my service or Commodity?
9. How does a vendor do business with the City?
10. What were the results of a particular bid?
11. What is the basis for an award on bid opportunities?
12. How do I submit a bid?
13. Where can I locate bid documents for Purchasing opportunities?

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1. What fireworks are legal in North Carolina?
2. What fireworks are illegal in North Carolina?
3. How old do you have to be to purchase fireworks in North Carolina?

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1. Can my landlord evict someone who is not on my lease?
2. Can my landlord lock me out of my home without filing for eviction?
3. Can my landlord file for eviction for reasons other than late rent?

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1. If my home is broken into, who is responsible?
2. If my car is vandalized or broken into, who is responsible?
3. Who is responsible for abandoned vehicles on the property?
4. Can I store broken down cars on the property?
5. Who is responsible for cutting the grass at my house/apartment?
6. Who do I contact if someone is illegally parked on the property?
7. Can I have a satellite dish installed at my home?
8. Who do I report to if I feel I am being discriminated against?
9. What agencies are available to help with translations?
10. Can my landlord remove my things from my home?
11. If the property that I am renting is foreclosed, what are my rights?

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1. Can I take another leaseholder's name off of my lease?
2. Do I have to list all applicants?
3. How many people can live in my house/apartment?
4. Can I sublet my apartment?
5. When my lease expires, do I have to renew it?
6. Who can request a key (in the case of a lock out) to my home?
7. Can my landlord charge me a pet deposit or pet rent?
8. Should my landlord explain my lease when I move in?
9. Can I change my locks on my doors?
10. Can I make changes in my home (carpet, light fixtures, etc.)?
11. Do I have to keep the utilities on in my home at all times?
12. When my lease ends, can I just move out?
13. What utilities am I responsible for?
14. What do I do if I do not have a lease agreement?
15. Can my landlord change my locks without notifying me?

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1. If my landlord files legal action against me, do I have to go to court?
2. How much notice does my landlord have to give me to vacate the premises?
3. Can my landlord charge me any other fees involving legal filing (i.e, an administrative fee)?
4. What happens if I go to court?
5. What rights do I have to take legal action against my landlord?

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1. What does LEP mean?
2. How does LEP apply to city departments?
3. What does the City’s LEP Policy cover?
4. What city departments are affected by the LEP Policy?
5. What types of LEP efforts is city government already undertaking?
6. What else should I expect from city government?

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1. How long does my landlord have to take care of my maintenance request?
2. Who can I contact if my maintenance issues are not addressed?
3. What is normal wear and tear in my unit?
4. What repairs am I responsible for in my apartment/house?
5. What repairs are my landlords responsible for?
6. What is considered emergency maintenance?
7. How often should my home be painted?
8. When should my carpet be replaced?
9. Should my landlord provide pest control?

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1. Do I have to clean the unit before moving out?
2. Should I be present when my landlord does the move out inspection?
3. How do I dispute charges at move out?
4. How much can my landlord charge me to remove the items I left in the unit?
5. Does my landlord have to allow me to make payment arrangements to pay my move out balance?
6. Will I still be charged if I do not return the keys on the day I am scheduled to move out, although I have removed all of my things?
7. Can I request a copy of the move out reports?
8. Does my landlord have to provide me with a list of move out charges?

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1. If I receive Section 8, should I contact them when I have a problem in my home?
2. What should I do if my home enters abatement?
3. Do I have to notify my landlord if my dependent child is working?
4. Should my landlord be present during annual Housing Authority (HAWS) inspections?
5. What am I responsible for during annual Housing Authority (HAWS) inspections?
6. What is my landlord responsible for during annual Housing Authority (HAWS) inspections?
7. Even if I notify Housing Authority (HAWS) that I intend to move, do I still have to tell my landlord?
8. When I move into my unit, how long do I have to wait before I know how much my portion of the rent will be?
9. When my rent amounts change, do I have to notify my landlord?
10. Do I have to pay my landlord if my Housing Authority (HAWS) subsidy is late?
11. I live in public housing. Could your department investigate discrimination for me?

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1. Does my landlord have to make my unit handicap accessible?
2. Is my landlord responsible for providing hearing impaired doorbells?
3. Are landlords allowed to rent handicap accessible units to the non-handicapped?

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1. Can I withhold rent because I have an unresolved maintenance issue?
2. When do late fees apply?
3. How much of a late fee should I pay?
4. Should I receive a receipt when I make a payment to my landlord?
5. Can my rent be based on my income?
6. Can my landlord call my job to inquire about late rent?
7. Do I have to give my consent for someone to receive rental information about me?

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1. Can I use my security deposit as my last month's rent?
2. What determines the amount of the security deposit?
3. How long does my landlord have to return my deposit after I move?
4. Can my landlord collect interest on my deposit?
5. Does my landlord have to tell me where my deposit is being held?

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1. Is overtime, shift differential, and longevity pay considered as part of the total compensation in which the 2% will be calculated and contributed to an employee’s account?
2. Can I contribute to my 401(a) account?

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1. Who can open an account?
2. How much do I have to save?
3. What investment options are available?
4. What are the tax advantages of this program?
5. Where can my beneficiary use the money?

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1. Am I eligible for the shared leave program?
2. If my spouse becomes covered after we enroll, can we change it then?

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1. What is an Employee Assistance Program (EAP)?
2. What services are available?
3. Who is eligible for EAP services?
4. How much does it cost?
5. Is the program confidential?
6. How do I use the program?
7. How do I make an appointment?
8. What will I be asked in the beginning of the call?
9. Will I be asked anything else?
10. Is the information I provide protected?
11. How will I know when and with whom I’ll receive counseling?

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1. Who is eligible for Family and Medical Leave (FMLA)?
2. How much leave is an eligible employee entitled to?
3. For what reasons are eligible employees entitled to family and medical leave?
4. What types of conditions are considered serious health conditions?
5. Is family or medical leave, under the FMLA, paid or unpaid?
6. Can the employee exhaust all sick, vacation and holiday leave prior to starting FMLA Leave?
7. Can Family/Medical Leave be charged even though the employee has not requested it?

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1. Can I use my Flex Spend MasterCard BennyCard at the Dentist?
2. Can I use my Flex Spend Card to purchase prescriptions through a mail order pharmacy?
3. My spouse and/or children are not enrolled on my medical/dental benefits can I still use my FSA for their medical/dental expenditures?
4. Can I use my Flex Spend Card at my daycare provider?
5. Can my spouse and I both enroll in the maximum amount of $2,650 for the medical flexible spending account?
6. Can my spouse and I both enroll in the maximum amount of $5,000 for the dependent flexible spending account?
7. Can I order additional FSA debit cards for my family or am I only allowed one FSA debit card?
8. Will my debit card expire?

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1. Why am I being asked to complete an Evidence of Insurability?
2. My spouse and I are both employees of the City, can we both cover a child in dependent life insurance?
3. My spouse and I are both employees of the City, can we both enroll in supplemental life and spouse dependent life?

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1. What are the guidelines to qualify to have a Mammogram?
2. Will my Blue Cross Blue Shield insurance pay for my Mammogram?
3. How do I schedule my Mammogram?
4. Can I have a Mammogram if my spouse works at the City of Winston-Salem, but I don’t?
5. Can I have a Mammogram if I don't have any insurance coverage?
6. What would disqualify me from getting a Mammogram at the mobile unit?

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1. What can I submit as proof of the Qualifying Life Event if the change is due to loss/gain of other coverage?

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1. Can I use my short term disability with sick time?
2. Why am I being asked to complete an evidence of insurability?

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1. Do I have to engage in case management or condition care management?
2. If I already have a plan with my doctor regarding my condition, do I still need to speak with the case manager or condition care coach?
3. Do I have to do what the case manager and/or condition care coach advises?

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1. Where can I find out about jobs with the Information Systems Department?
2. Where is the Information Systems Department located?
3. Do you have an Information Systems Department contact list?
4. What are your information resources?

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1. What is WiFi on 4th?
2. How can I use this service?
3. What equipment do I need?
4. What is an Access Point?
5. Where are the wireless access points?
6. What kind of wireless network adapter should I get?
7. What is the IEEE 802.11 standard?
8. What should I know about the internet security?
9. Who do I contact if I have trouble?
10. How long can I stay connected to the WiFi?
11. How do I configure my equipment?

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1. What is the M/WBE Program?
2. What are the M/WBE Program benefits?
3. What type of firm qualifies as a M/WBE?
4. What business resources are available for M/WBE firms?
5. How are M/WBEs notified of procurement opportunities with the City of Winston-Salem?
6. What can M/WBEs do to increase their participation in the bidding process?
7. If I am certified with the state do I still need to be certified with the City of Winston-Salem M/WBE Program?
8. How can I locate M/WBE vendors?
9. Am I required to attend pre-bid meetings for a project?
10. What is the difference between a bid and a proposal?
11. Where can I locate bid documents for purchasing opportunities?
12. Where can I find the results of a particular bid?
13. What is the Davis-Bacon Act and who does it apply to?

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1. What is Section 3?
2. Who are Section 3 residents?
3. What is a Section 3 business?
4. Who will award the economic opportunities?
5. How does a contractor locate Section 3 businesses or residents to work for them?
6. What are some examples of Section 3 opportunities?
7. How do I comply with Section 3 goals?
8. How does Section 3 differ from the Minority and Women-Owned Business Enterprise program?
9. Who receives priority under Section 3?

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1. Why is the City surveying City residents?
2. What is in the survey?
3. What is the last time the City conducted a survey?
4. What will the City do with the results?
5. How many surveys were distributed?
6. How did the City determine who received a survey in the mail?
7. How will the City ensure that the results reflect the views of all City residents?
8. If the City wants the survey results to reflect the City population, why is it allowing voluntary participation?
9. Is the survey for voluntary participants the same as the surveys that were mailed?
10. Why do I have to provide such information as gender, race, income bracket, age, etc. on the survey?

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1. What is a streetscape?
2. Why is the streetscape important?
3. How is the streetscape different than the street?
4. How is this plan different from other plans completed for Downtown?
5. How will this plan impact the Business 40 Improvements Project?

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1. How can I date my house and its architectural features?
2. How do I find reliable contractors to work on my historic property?
3. How can I protect my house?
4. What style is my house?
5. What color is appropriate for my house?

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1. What is the Forsyth County Historic Resources Commission?
2. When was the Historic Resources Commission created?
3. Who are the Historic Resources Commissioners?
4. What are the Historic Resources Commissioners' duties?
5. Who are the Historic Resources Commission’s staff?
6. What does the Historic Resources Commission’s staff do?
7. Where and when is the place and time of the Historic Resources Commission’s meetings?
8. What is a Certified Local Government?

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1. What is the difference between a Local Historic District and a National Register Historic District?
2. What exactly is a local historic district?
3. What are the major provisions of a local historic district ordinance?
4. What are design review guidelines?
5. How do I know if I need a Certificate of Appropriateness (COA)?
6. How is a local historic district designated?
7. What does it mean to own property in a local historic district?
8. What is required in a Certificate of Appropriateness (COA) application to the Commission?
9. Is there a way to deal with minor projects?
10. What about routine maintenance?
11. How long does it take to have projects reviewed and approved?
12. What happens if I begin work without a Certificate of Appropriateness (COA)?
13. Does the Historic Resources Commission require you to restore your property?

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1. What is a local historic landmark?
2. How does a property obtain local historic landmark status?
3. Would my property qualify for local historic landmark status?
4. What happens after a property is designated as a local historic landmark?

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1. What is the National Register of Historic Places?
2. What is a National Register Historic District?
3. Will National Register listing protect a resource from alteration or demolition?
4. What does the National Register mean for a property owner?
5. What are rehabilitation tax credits?
6. What are the Secretary of the Interior’s Standards for Rehabilitation?
7. What does "Contributing Property" mean?
8. What does "Noncontributing Property" mean?
9. Who administers the National Register of Historic Places?
10. How are eligible properties identified?
11. What is a National Register nomination?
12. Who prepares National Register nominations?
13. What happens to a completed National Register nomination?
14. How can I go list my property on the National Register?

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1. What is 9-1-1?
2. What is an emergency?
3. What is not an emergency?
4. What happens when you call 9-1-1?
5. How do I use 9-1-1?
6. How do I place a non-emergency call?

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1. What is the purpose of the Academy?
2. Is there a charge for this program?
3. What are the minimum requirements for attending the Citizen's Police Academy?
4. What is included in the background check?
5. How often is the Citizen Police Academy offered?
6. How do I apply for the Citizen's Police Academy?
7. Where do I park?
8. Do I have to be in good physical shape? (Are there weight or height requirements? Do I have to run or jump, etc.?)
9. Who teaches the classes?
10. What type of a grade must I maintain? Is there any homework?
11. Will I be dropped from the class if I have to miss some classes?
12. Is it possible to ride along with an officer during their shift?

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1. How may I obtain a copy of a police report?
2. Where do I file a police report online?
3. How can I get a copy of my arrest record?
4. How can I get a copy of my accident or incident report?
5. What if I need more information than what the Public Record contains?
6. How do I get property back that was taken as evidence?
7. Does Evidence Management sell or auction property? In particular, do you sell cars?
8. I've been to court today and my case was dismissed. Can I have my property now?
9. I need to be fingerprinted for an employment application. Where can I go to do this?
10. I have an outstanding traffic ticket. Whom do I speak with to pay my ticket?
11. I would like to move to Winston-Salem. How can I find out about crime in a certain area?
12. How do I get a gun permit?
13. I would like to become a Winston-Salem Police Officer. Where do I find more information and an application?
14. I would like to apply for a non-sworn position. Where can I get more information and apply?
15. What is the Child Safety Seat Law?
16. Where can I get my child safety seat checked?
17. Where is the Forsyth County Jail?
18. Where is the Forsyth County Courthouse?
19. Where is the Forsyth County Sheriff’s Office?
20. Whom can I contact about my home alarm system and the city ordinance?
21. Where can I find detailed information on a specific city ordinance?
22. Where can I find detailed information on a specific state law or General Statute?
23. What do I do if I suspect my identity has been stolen?
24. I believe that an e-mail I received is potentially a scam. Whom can I report this to?
25. What if someone has used my identity for employment purposes or to file a tax return?
26. Can you tell the age of the print or if it was left by a male or female?
27. Are fingerprints fragile evidence?
28. Are all items/surfaces conducive for latent prints?
29. Are prints destroyed if the area is cleaned or secured prior to an officer arriving on the scene?
30. What are elimination prints?
31. What is DNA?
32. How can DNA be left at a scene?
33. If latent prints are developed in my case, can I contact Forensic Services Division to determine if they have been identified?

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1. What is a gang?
2. Who belongs to gangs?
3. Why do young people join gangs?
4. How can I identify gang members?
5. How can I help my child say "no" to gangs?
6. What are the consequences of being in a gang?
7. What can I do if I suspect my child is part of a gang?
8. What can I do to help my child leave a gang?

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1. What kind of dogs do you use?
2. Who trains the dogs?
3. Do the dogs live with their handlers?
4. How old are the dogs when they start training?
5. How old are the dogs when they retire?
6. Where do they go when they retire?
7. How long are the dogs trained?
8. How do officers get selected to become canine handlers?
9. Where does Winston-Salem Police Department get their dogs from?
10. How much do the dogs cost?
11. Who pays for the care of the dogs?
12. Are the dogs safe when left in their patrol cars while the handler isn't there?
13. How is a dog able to smell so well?
14. Is hurting a Police Dog the same as hurting a Police Officer?

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1. What ordinance regulates Post Construction Stormwater Management in the City of Winston-Salem?
2. Are all developments subject to requiring a permit or providing post construction Stormwater management controls?
3. Does the City of Winston-Salem review plans for Post Construction Stormwater permitting in the County and in other municipal areas such as Clemmons, Kernersville etc.?
4. What developments or redevelopments are excluded from the City of Winston-Salem’s Post Construction Stormwater Management ordinance provisions and therefore would not be required to apply for a permit
5. What constitutes “substantial progress”?
6. What developments or redevelopments may be exempt from some, or all, of the provisions of the City of Winston-Salem’s Post Construction Stormwater Management ordinance?
7. Are there any development projects or activities that are not subject to this ordinance?
8. What developments or redevelopments are subject to adhering to some or all of the provisions of the post construction Stormwater management ordinance provisions?
9. When are the quality provisions of the ordinance applicable to developments that are not exempt or excluded?
10. When is a development considered low density and thus must only comply with the ordinance low density water quality provisions?
11. When is a development considered high density and thus must comply with the ordinance high density water quality provisions?
12. How is project density percentage determined?
13. When is a development subject to the water quantity provisions of the ordinance?
14. What constitutes impervious area or built upon area?
15. What are examples of surfaces that would not be considered impervious or built upon area?
16. Is existing impervious area required to be managed or treated?
17. What is the design manual that the City of Winston-Salem references and adheres to for Stormwater Management Plan designs?
18. What does SCM or BMP mean?
19. If a development is considered low density in regards to water quality is management required?
20. When and where do stream buffers apply and what are the requirements for such buffers?
21. What is considered a perennial or intermittent stream or conveyance?
22. If a development is considered high density in regards to water quality is management required?
23. What are some examples of primary SCM’s?
24. If a development exceeds 20,000 sq.ft. in net new impervious area and the water quantity provisions apply, is management required?
25. What constitutes a no adverse impact study?
26. The no adverse impact study must assess impacts to a suitable point downstream. Where or how far downstream is this point located?
27. If management is to be provided for quantity what are the design storm events that must be managed or attenuated?
28. What type of SCM’s can be used to attenuate for these quantity requirements?
29. Is there a variance procedure allowed for in cases where it’s impossible to treat or capture all proposed impervious area or in cases where for example its impossible not to avoid an impact to a buffe
30. Is there a financial surety required for permitted Stormwater management systems?
31. When and how is the developer’s surety amount determined?
32. When and how is the HOA or POA’s, whichever is applicable, cost for their future surety funds determined?
33. Is there an Operation and Maintenance Agreement required as part of permitting?
34. What constitutes an Operation and Maintenance (O&M) Agreement?
35. When is a Post Construction Stormwater Management permit issued?
36. Once a development that has a Stormwater management system construction is complete what does the owner/engineer have to do to continue to satisfy their permit?
37. How often must an owner inspect the system?
38. Who should carry out the inspections?
39. Are there any other Agreements other than an Operation and Maintenance Agreement required as part of permitting?

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1. How do I obtain a rollout recycling cart?
2. How can I get a replacement for my cart that is missing or damaged?
3. My recycling was missed. How do I report a missed pickup?
4. How do I know what week to put out my cart?
5. What if I have more recyclable materials than will fit in my recycling cart?
6. The recycling truck usually comes by my house late in the day. Why do I have to have my cart at the curb by 6 a.m.?
7. Should I put my recycling cart out when it's raining?
8. What if I cannot roll my cart to the curb?
9. I'm moving. What should I do with my recycling cart?
10. I live in a multifamily complex with a recycling station. Will I receive an individual cart for my unit?
11. What do I do with my old green recycling bin?
12. What if I want to turn my green bin in?
13. I understand that there is a computer chip in the cart. What is it for?
14. I own a commercial business. Can I recycle through the city?

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1. Is recycling required by law in Winston Salem?
2. Is recycling yard waste required by law?

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1. If something is made from recycled paper or plastic, can it be recycled again?
2. What are the top three simple steps I can take to reduce landfill waste and improve recycling in Winston-Salem?
3. What would happen if everyone in Winston-Salem stopped recycling?
4. What are the benefits of recycling?
5. What else can I do to help?

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1. Why can't I recycle pizza boxes?
2. What do the little numbers on the bottom of plastic containers represent or stand for?
3. Do I have to separate glass, plastic, aluminum, and steel?
4. How clean do containers need to be before I toss them into the recycling cart?
5. Do I need to take the labels off jars and cans?
6. Should I step on plastic bottles and crush cans before recycling?
7. What are the basic procedures for recycling aluminum cans?
8. Is paper worth any money when you recycle it?
9. What can I do with packing peanuts?

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1. What is not accepted for recycling?
2. Why should I recycle?
3. Can bottle caps and lids be recycled?
4. Can I recycle envelopes with the plastic windows? What about staples? Glossy advertisements? Post-its? Can I recycle paper with tape on it?
5. Can I recycle spiral notebooks?
6. Can I recycle batteries?
7. Can I recycle cereal boxes?
8. Can I recycle plastic bags?
9. Can I recycle toys and household objects made of plastic?
10. Can I recycle my computer and printer?
11. Can I recycle any plastic that has a recycling sign and number on it?
12. If plastic doesn’t have a recycling logo on it, can it still be recycled?
13. Can some things be recycled more easily than others?

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1. Where do Winston-Salem's recyclables go?
2. Does stuff put in recycling carts ever get thrown away?

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1. How do I file a claim against the City for property damage or physical injury?
2. What happens after I file a claim?
3. Is the City responsible for vehicle damage resulting from potholes, manholes, or other road hazards?
4. Does the City usually pay for sewer backups?
5. What do I do if I observe a City employee behaving unsafely?

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1. Who is required to be tested?
2. How do we measure noise levels in the workplace?
3. What are some locations and equipment that produce unsafe noise levels?
4. What effects does noise have on your hearing?
5. How can your hearing be protected?

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1. I'm new to curbside collection. What do I do with my old garbage cans?
2. Why is the city switching to curbside collection?
3. Will the cart be big enough for all my garbage?
4. One 96-gallon container is not enough for me. Can I get another rollout cart?
5. I have a rollout yard-waste cart. Can I use that for my excess trash?
6. When will the city start curbside collection?
7. What about those who are physically unable to roll out their garbage cart?
8. Is the cart mine to keep?
9. Are these carts a traffic safety hazard?
10. How do we keep the lids and carts from blowing down the street once the crews empty the carts?
11. What happens if I forget to roll my cart to the street?
12. Will my collection day change?
13. What can I put in the rollout cart?
14. Can I set out other garbage containers?
15. Can I place excess garbage next to the cart at the curb?
16. Do I still need to bag my trash?
17. When should I put the rollout cart out?
18. What happens if I do not obey the guidelines for when to set out and remove my cart?
19. What if I have to be out of town during collection?
20. I was in the voluntary curbside collection program. How am I affected?
21. What if my cart gets damaged or stolen?

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1. What is the automated waste collection system?
2. When should you place your cart at the curb?
3. How can you purchase a yard-waste cart?

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1. Is there any limit to the number of tokens I can get with my SNAP EBT card?
2. I didn't spend all my tokens. Can I get my money back?
3. Do the tokens ever expire?
4. If I run out of tokens while I'm at the Fairgrounds Farmers Market, can I get more?
5. Can I use these tokens at the grocery store?
6. Can I use my tokens at other farmers markets that accept SNAP EBT cards?
7. Can I use a debit or credit card to get tokens?
8. My purchase from a vendor includes both SNAP-approved items and items that are not approved for SNAP. Can I use my tokens?
9. Are there any other limitations on what I can buy with SNAP tokens at the Fairgrounds Farmers Market?

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1. Are all of the trees in the park going to be removed?
2. How will the project impact neighbors of the park?
3. What is stream restoration?
4. What will the stream restoration look like?

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1. Why do we have a stormwater service?
2. Where does the money go?
3. Which department provides the stormwater service?
4. How can a property owner find out more information about their bill?
5. How often will a citizen get billed for stormwater service?
6. Where is the stormwater fee located the customer's bill?
7. What happens if the stormwater fee is not paid?
8. Why has the stormwater fee changed?
9. Why did the residential fee change from a flat rate to a tiered rate?
10. What if a property owner thinks the impervious area of their property is incorrect?
11. Can a property owner reduce their stormwater fee?
12. How does the City determine the impervious surface area of a property?
13. Where can the impervious surface area value be found?
14. How is the billing tier for a location determined?
15. How is the stormwater fee determined?
16. What is impervious surface area?

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1. Why doesn't the city ban single-use plastics like plastic bags?
2. How can residents help get a single-use plastic ban implemented?
3. Does the city have a compost program?
4. What does a LEED for Cities certification mean for Winston-Salem?
5. What happened to STAR Communities?

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1. When can I expect work to be done around my residence?
2. What are the different color markings on the ground?
3. How will the construction affect traffic patterns?
4. Who do I contact for more information?

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1. What are traffic counts?
2. How are counts available?
3. When are traffic counts taken?
4. Who uses traffic counts?

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1. What could an urban circulator look like?
2. How would an urban circulator work?

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1. Why not just pour grease down the drain?
2. Where does grease come from?

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1. Why is my water bill higher than last year at this time?
2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
3. Where is my water meter located?
4. Why was I charged a Service Initiation Fee?
5. I have a question about underground utilities. How do a make this request?
6. What is in our tap water that causes a pink film?
7. What causes the "earthy taste" that sometimes affects our water?
8. How do I request that my water to be tested?
9. How do I report what appears to be a sewage-related odor?