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1. Why did the city decide to implement a Staff Alert System?

In recent years an increasing number of government buildings have been targeted for attacks of various types, which often occur without warning. The Staff Alert System is a way for the city to provide immediate information about dangerous or potentially dangerous situations to its employees and help them make decisions that affect their safety.

2. What types of emergencies will the system notify me about?

• Building evacuations
• Active shooter
• Weather emergencies
• Emergency building closures

3. Who makes the decisions about when and what to send alerts about?

Department heads have designated “alert senders” for their departments.

4. What if I see something that I think is worth a systemwide alert?

Call 911 in an emergency then contact your department’s designated alert sender.

5. What happens if I don’t sign up?

You’ll still receive alerts through your city phone, email and work computer.

6. How would I register to receive alerts through my personal devices?

Click the ‘Access Your Account’ link above, or here and follow the directions.

7. What if I have trouble registering my personal devices or I change my mind and want to stop receiving the alerts on my personal devices?

You can manage your account setting by visiting https://www.getrave.com/login/cityofws or emailing sas@cityofws.org if you need technical assistance.

8. Can I opt out of the alerts on my city-owned devices?

You can opt out of alerts to your cellular phone by visiting https://www.getrave.com/login/cityofws.

9. Can I choose to receive alerts on my personal cell phone, but not personal email?

Yes.

10. What types of information does the registration ask for, other than email addresses, phone numbers and my carrier?

You will never be asked to provide such information as your date of birth, Social Security number, credit card numbers or driver’s license numbers. Only your contact information is kept in the system.

11. Will the city be able to track me if I register my personal devices?

No.

12. Will I be charged for the alerts?

The RAVE platform doesn’t charge to send or receive its messages, however employees are responsible for any SMS charges from their cell phone providers.

13. How will I recognize an alert is coming from the city?

All messages will start with, “CoWS Staff Alert System.”

14. Can employees communicate back to system?

No.

15. What if I have other questions not covered here?

For all other questions, talk with the Alert Sender in your department or email sas@cityofws.org.