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1. How long does my landlord have to take care of my maintenance request?

It depends on the circumstances; however, the landlord is afforded a "reasonable time" to make repairs.

2. Who can I contact if my maintenance issues are not addressed?

For housing code issues, call the City or County Housing Inspectors, examples include: 

• Doors
• Heat
• Infestations
• Locks
• Plumbing
• Walls
• Windows
• Etc.

For fire code issues (heat and electrical), call the Fire Department at 336-773-7700. For health code issues (sewage disposal and well water), call the Health Department. For legal advice, call Legal Aid or a private attorney.

3. What is normal wear and tear in my unit?

Deterioration due to normal, non-abusive use is considered normal wear and tear.

4. What repairs am I responsible for in my apartment/house?

Tenants are responsible for maintaining the dwelling and keeping it clean, safe, and habitable.

5. What repairs are my landlords responsible for?

Landlords are responsible for providing basic items that are necessary for safe, clean, and habitable living standards including, but not limited to:

• Doors
• Heating
• Locks
• Plumbing
• Providing an operable smoke detector
• Providing safe stairs, walkways, and common areas etc.
• Roofs
• Sanitary and electrical equipment

6. What is considered emergency maintenance?

Examples of emergency maintenance are needing heat in the middle of winter; needing electrical wiring repaired; needing major leaks repaired, etc.

7. How often should my home be painted?

There is no legally prescribed requirement; however, the landlord is responsible for keeping the premises fit and habitable.

8. When should my carpet be replaced?

The landlord only needs to keep carpeting safe, fit, and habitable once it is beyond normal wear and tear.

9. Should my landlord provide pest control?

Landlords must comply with infestation requirements governed by the housing code.