FAQs • Winston-Salem, NC • CivicEngage

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When my rent amounts change, do I have to notify my landlord?: No, Housing Authority (HAWS) notifies the landlord when rental amounts change.

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Human Relations - Public Housing

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1. If I receive Section 8, should I contact them when I have a problem in my home?: Tenants should contact the landlord first and allow a reasonable time for the problem to be addressed. If it is not addressed satisfactorily, the tenant should contact the Housing Authority (HAWS) for assistance. If the issue is still not resolved, the tenant should contact the Human Relations Department.

2. What should I do if my home enters abatement?: Tenants should contact their case specialist in abatement situations. During this time, tenants are still responsible for their portion of the rent.

3. Do I have to notify my landlord if my dependent child is working?: Tenants do not have to notify the landlord if a dependent child is working; however, tenants should notify the Housing Authority.

4. Should my landlord be present during annual Housing Authority (HAWS) inspections?: Yes, the landlord should be present, but it is not required.

5. What am I responsible for during annual Housing Authority (HAWS) inspections?: Tenants are responsible for repairs beyond normal wear and tear.

6. What is my landlord responsible for during annual Housing Authority (HAWS) inspections?: Landlords are responsible for any normal wear and tear to the unit.

7. Even if I notify Housing Authority (HAWS) that I intend to move, do I still have to tell my landlord?: By law, yes the tenant is required to notify HAWS. Also, HAWS encourages the tenant to notify the landlord.

8. When I move into my unit, how long do I have to wait before I know how much my portion of the rent will be?: Tenants should contact their HAWS case manager prior to moving into a unit.

9. When my rent amounts change, do I have to notify my landlord?: No, Housing Authority (HAWS) notifies the landlord when rental amounts change.

10. Do I have to pay my landlord if my Housing Authority (HAWS) subsidy is late?: Yes, tenants must continue paying their portion of the rent or they will be assessed a late fee.

11. I live in public housing. Could your department investigate discrimination for me?: Yes. The Human Relations Department has jurisdiction to investigate discrimination complaints if public housing/federally-subsidized units are involved. If you file a complaint with our office, we are required by U.S. Department of Housing and Urban Development's (HUD) guidelines to investigate.

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