FAQs • Winston-Salem, NC • CivicEngage

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How do I dispute charges at move out?: Disputed charges should be communicated to the landlord in writing. Tenants also have the option of going to small claims court.

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Human Relations - Move Out

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1. Do I have to clean the unit before moving out?: Generally, yes, but tenants should review the terms and conditions of their lease agreement.

2. Should I be present when my landlord does the move out inspection?: It is advisable to be present when the landlord does the move out inspection so that any discrepancies can be clarified.

3. How do I dispute charges at move out?: Disputed charges should be communicated to the landlord in writing. Tenants also have the option of going to small claims court.

4. How much can my landlord charge me to remove the items I left in the unit?: Landlords can charge a reasonable amount based on actual costs and labor fees.

5. Does my landlord have to allow me to make payment arrangements to pay my move out balance?: The landlord is under no obligation to allow payment arrangements for move out balances.

6. Will I still be charged if I do not return the keys on the day I am scheduled to move out, although I have removed all of my things?: Yes, because tenants are still "in possession" of the unit as long as they retain the keys.

7. Can I request a copy of the move out reports?: Yes, you may request a copy of the move out reports.

8. Does my landlord have to provide me with a list of move out charges?: Yes, the landlord is required by law to provide the list of move out charges.

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