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1. If my home is broken into, who is responsible?

Tenants should contact the police at 336-773-7700 if their home has been broken into.

2. If my car is vandalized or broken into, who is responsible?

Tenants should contact the police at 336-773-7700 if their car has been vandalized or broken into.

3. Who is responsible for abandoned vehicles on the property?

The car's owner is responsible for any abandoned vehicles. If the vehicle was abandoned by a former tenant, the landlord is responsible. Tenants can also contact the City Inspectors regarding abandoned vehicles.

4. Can I store broken down cars on the property?

Tenants should contact City Inspectors regarding the storage of broken down cars.

5. Who is responsible for cutting the grass at my house/apartment?

This is dependent upon the terms and conditions of the lease agreement. If it is not addressed in the lease agreement, the tenant is responsible for keeping the yard and grass clean and safe.

6. Who do I contact if someone is illegally parked on the property?

Tenants should contact the police and/or landlord if someone is parked illegally on the property.

7. Can I have a satellite dish installed at my home?

This is dependent upon the terms and conditions of the lease agreement. The lease may prohibit satellite dish installations since it may damage the property.

8. Who do I report to if I feel I am being discriminated against?

Tenants may contact the Human Relations Department if they feel they have experienced discrimination.

9. What agencies are available to help with translations?

For Spanish translations, please contact the Human Relations Department. There are two bilingual staff members who can assist with translations.

10. Can my landlord remove my things from my home?

No, unless there has been a summary ejectment procedure initiated by a court of law.

11. If the property that I am renting is foreclosed, what are my rights?

Under the Protecting Tenants at Foreclosure Act of 2009, the new owner must honor the full term of the lease if the tenant does not want to move out after the foreclosure. Most tenants with leases are able to keep their leases. If the tenant wants to move, landlords are required to provide month-to-month tenants at least 90 days to relocate. An exception is made for the buyer who intends to live on the property because he/she does not have to honor the lease; however, the buyer/new owner still must provide the tenant with a 90-day notice. Protections under the federal law apply to Section 8 tenants, too. Depending on the situation, tenants may have other legal rights against the landlord.