What happens after I file a claim?

The City's Claims Adjuster will review the information you provided and will request any supporting documentation. After the Claims Adjuster has reviewed all relevant claim information, he or she will contact you via email or phone to discuss your case. The City must have been negligent in causing the damages or physical injuries to pay a claim.

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1. How do I file a claim against the City for property damage or physical injury?
2. What happens after I file a claim?
3. Is the City responsible for vehicle damage resulting from potholes, manholes, or other road hazards?
4. Does the City usually pay for sewer backups?
5. What do I do if I observe a City employee behaving unsafely?