What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?

The Readiness-to-Serve Charge, formerly known as the Base Charge, is a fee implemented to cover a portion of the fixed costs associated with meter reading, billing services, and providing the availability to serve customers with service 24 hours a day, 365 days a year. This component of the bill includes fixed operating, maintenance and capital costs for both the water and the sewer systems that the utility bears in order to ensure the availability of clean and safe service to all customers, whether they use the service or not. The Readiness-to-Serve Charge is set based on the meter size so that operational costs associated with replacing, reading and rebuilding the meter, as well as providing adequate flow and pressure to those meters, are covered. The factors that apply to how the Readiness-to-Serve Charge is set are established by the American Water Works Association.

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1. Why is my water bill higher than last year at this time?
2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
3. Where is my water meter located?
4. Why was I charged a Service Initiation Fee?
5. I have a question about underground utilities. How do a make this request?
6. What is in our tap water that causes a pink film?
7. What causes the "earthy taste" that sometimes affects our water?
8. How do I request that my water to be tested?
9. How do I report what appears to be a sewage-related odor?
10. I received a kit at my home urging me to test my water. Was this sent by Winston-Salem/Forsyth County Utilities?