FAQs • Winston-Salem, NC • CivicEngage

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Do I have to do what the case manager and/or condition care coach advises?: It is up to you to determine what information is beneficial to you based on your personal situation. Keep in mind the case managers and condition care coaches are there to help you manage your condition and/or situation.

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Human Resources - Wellness Premium Discounts

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1. Do I have to engage in case management or condition care management?: If contacted by a case manager and/or condition care coach, you do have to engage/speak with them to continue to be eligible for the wellness discount and the $0 copay on certain maintenance medications.

2. If I already have a plan with my doctor regarding my condition, do I still need to speak with the case manager or condition care coach?: Yes, you do need to speak with the case manager or condition care coach if contacted if you want to be eligible for the wellness discount and $0 copay on certain maintenance medications. However, when you speak with them, you can advise them that you have a plan worked out with your doctor. You can advise them whether you believe you could benefit from additional engagement and/or resources available to you. Case managers and condition care coaches are there to help you and it doesn’t cost you any money to speak with them.

3. Do I have to do what the case manager and/or condition care coach advises?: It is up to you to determine what information is beneficial to you based on your personal situation. Keep in mind the case managers and condition care coaches are there to help you manage your condition and/or situation.

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