FAQs • Winston-Salem, NC • CivicEngage

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Who should I call for support for FMS?: First check this website for any news of current issues, How To's, and FAQs to see if there is already a fix or solution. FMS Power users are also helpful. You can view the list in the Group Liaisons document (PDF).

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Information Systems - My FMS Connects User Group [Intranet]

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1. Can I get access to FMS?: First, talk to your supervisor or Department Head to determine if FMS would be beneficial for you and your department. If so, follow these instructions (PDF) on how to access FMS.

2. In the login screen, what goes in the "FMS Host" and "Host Port" fields?: Type "mhfms" for the "FMS Host" field and "30769" for the "Host Port" field. For more information, see Login Instructions (PDF).

3. In the login screen, what goes in the "O/S Account" and "O/S Password" fields?: In the "O/S" Account" field type "cityofws\" then add your network login. In the "O.S Password" field type your network password. For more information see the Login Instructions (PDF).

4. What do I do if I cannot log into FMS?: Make sure that you have followed all of the login instructions. If you still cannot log in, contact the Service Desk at 748-3499, ext. 3499 or email the Service Desk.

5. Who should I call for support for FMS?: First check this website for any news of current issues, How To's, and FAQs to see if there is already a fix or solution. FMS Power users are also helpful. You can view the list in the Group Liaisons document (PDF).

6. How do I request training?: Training is available through the User Group website and through the City's online training - Moodle. If additional training is needed, please email Pam Wilson.

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