Show All Answers

1. What is an Employee Assistance Program (EAP)?

An EAP is a service provided by the city to help you and your family resolve job-related, personal and family problems.

2. What services are available?

Your EAP can help you and your eligible family members deal with many situations, including the following:

• Balancing Work/Life Needs
• Child and Elder Care Concerns
• Drug and Alcohol Abuse
• Job-Related Problems
• Legal and Financial Referrals (Excluding Employment Law)
• Parenting Problems
• Relationship and Family Problems
• Stress, Depression and Other Emotional Issues

3. Who is eligible for EAP services?

All employees, their spouses, and family members who reside in the employees household, and all other legal dependents who are covered by the employee's health benefit plan.

4. How much does it cost?

Your EAP provides assessments and short-term problem resolution at no cost to you. If the problem cannot be resolved with short-term resolution, and inpatient or outpatient treatment is needed, your healthcare plan may pay all or part of the cost involved. Your EAP will help find the most cost-effective, affordable services for you.

5. Is the program confidential?

Your EAP is a confidential program. Services are provided in a professional and confidential manner at locations away from the workplace. The program is designed so that you and your family members can seek help on your own without your employer knowing about your participation.

No information regarding your participation in the program will be released to anyone without your written consent unless otherwise specified by state and federal law.

6. How do I use the program?

Self-Referral: Most requests for assistance will be initiated by an employee or family member directly by calling the EAP Assistance Phone Line (1-800-950-3434) 24 hours a day, 7 days a week.

Direct Referral: Your supervisor may refer you to the EAP if your job performance or conduct on the job seems to be affected by personal or job-related problems. In the event of a direct referral, information about your appointment will be relayed back to your supervisor only with a release of information from you.

7. How do I make an appointment?

Simply call the toll free number at 1-800-950-3434.

8. What will I be asked in the beginning of the call?

At the beginning of the call, you will likely be asked:

• The Company You Work for - to Determine Eligibility
• The Reason for Your Call - Very Generally (i.e. Stress, Relationship, Parenting, etc.)
• Your Address - to Locate a Counselor near You
• Your Date of Birth
• Your Name
• Your Phone Number - a Contact Number to Verify Appointments

9. Will I be asked anything else?

You may be asked:

• A Risk Assessment about how you are doing at the time of the call.
• Is it OK to leave a message on your phone?

10. Is the information I provide protected?

Yes. REACH is in compliance with all HIPPA regulations. It is only shared with those who will be providing services for you.

11. How will I know when and with whom I’ll receive counseling?

You will be contacted by our Call Center staff regarding the counselor. You will then be asked to contact the counselor to set/confirm the appointment.