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1. How do I reset/change my Password?

Password resets for your workstation, email, and AD-integrated applications such as eWorks and ePayStub are performed by the end user and are not performed by the service desk. Using an internet enabled device, navigate to https://passwordreset.cityofws.org/ and follow the instructions to “reset password” to reset the password or “unlock account” if the account is locked. Prior enrollment is required; if you have not yet enrolled and you do not know your password, contact the service desk at 336-748-3499 for assistance to enroll. Do not submit a Fixx ticket (fixx@cityofws.org) other than from your City email account.

2. What is the process to change an employee's name and email address?

City employees should contact the Human Resources department to begin this process. Information Systems will work closely with the individual to make the necessary system changes thereafter.

3. How do i check my email at home or away from the office?

From an internet enabled device, use your internet browser to navigate to www.office.com and click “Sign In”. You will be prompted for your username and password. Enter your entire email address as your username. You will then be redirected to the City’s login site where you will enter your entire email address in the username field. Input your password. You will then be logged in.

4. What is the process to request new computer equipment?

Please contact the service desk at 336-748-3499 or send an email to fixx@cityofws.org. Do not submit a Fixx ticket (fixx@cityofws.org) other than from your City email account. Be prepared to provide a FROP code to charge your department for the cost since orders will not be processed without the FROP code.

5. What is the process to request help from the I.S. Department?

Please contact the service desk at 336-748-3499 or send an email to fixx@cityofws.org. Do not submit a Fixx ticket (fixx@cityofws.org) other than from your City email account.