FAQs • Winston-Salem, NC • CivicEngage

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I am a tenant; do I need to get my landlord to participate?: Yes, your landlord will be asked to complete documents during the application process. If you have questions or concerns, please call our customer service line at: 1-855-836-6776.

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ERAP FAQ

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1. Who is included in “household income"?: The household income is the combined total income of all adults living in the home, including adult children aged 18 and older.

2. I live by myself. Am I an eligible to apply?: Yes, provided that you are responsible for paying the rent, and utilities where you live and that you meet all the other eligibility criteria.

3. How do I prove that my household has experienced financial hardship due to COVID-19?

Provide documents that show that one or more individuals within the household:

Proof of unemployment benefits,
Proof of a reduction in income,
Proof of increased expenses,
Proof of other financial hardship

4. I am a tenant; do I need to get my landlord to participate?: Yes, your landlord will be asked to complete documents during the application process. If you have questions or concerns, please call our customer service line at: 1-855-836-6776.

5. Who receives the payment?: Payments will be made to the landlord/property management company and utility company directly.

6. Is there a maximum benefit amount?: The amount of assistance will vary from household to household based on its circumstances.

7. How long can I receive assistance?: Currently, the program helps with past due rent and utility bills up to 12 months in arrears and rent going forward up to 6 months, with one application. You may apply in future months, provided that funds are still available and you continue to meet the eligibility criteria.

8. I received an ERAP payment when the program provided 15 months of assistance. Now it provides 18 moths of assistance. Can I apply again?: If you still meet the eligibility criteria, you may apply again to receive an additional assistance up to a total of 18 months, including whatever assistance you already received.

9. Once I have submitted my application, how will I know what is happening?: You will be able to log into the application portal and review the status of your application.

10. How do I get help with transportation to the Appointment Lab?: Applicants needing transportation assistance to the Emergency Rental Assistance Lab can call (336) 703-3700 to schedule.

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