FAQs • Winston-Salem, NC • CivicEngage

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Information Systems - Cityworks [Intranet]

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1. Will I receive training for Cityworks?: Documentation is available for Cityworks Desktop and Mobile. Contact a member of the Cityworks User group for a formal classroom training.

2. Will I have to keep Hansen going forward?: No, Cityworks is the new system of record for your Work Management System.

3. Will my Cityworks login be the same as Hansen?: No – for Cityworks Desktop you will need to create a new account. (Please contact a member of the Cityworks User Group) When logging on via Cityworks mobile you can use the same username and password you use now for your computer after you setup in Cityworks.

4. Will I get an iPad?: Whether or not you receive an iPad depends on your job role. Please contact a member of the Cityworks User Group.

5. Can I login to Cityworks from home?: Yes, as long as you have a valid user account.

6. Who should I call for support?

For Cityworks AMS, view a number of Cityworks AMS power users (PDF) in the different departments.

For Cityworks Permits and Licenses and Land (PLL), view a number of City Works PLL power users (DOCX) in different departments.

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